Johny Patrick Hokma Solutions · AI & Support Systems
Project Enquiry & Fixed-Price Scope Route

Scope a Fixed-Price Milestone or Technical Audit

Use this interactive scope builder to submit a project enquiry, or book a 15-minute discovery call directly on Calendly.

Enquiry Route Configuration Status:
  • Local Structured Persistence (ACTIVE): Submitting this form validates your scope and saves a timestamped record to data/enquiries.json on this server, generates a downloadable Markdown/JSON project brief, and builds a pre-filled mailto: link.
  • External Transactional Email (UNCONFIGURED IN SANDBOX): Direct automated email delivery via Resend REST API requires setting RESEND_API_KEY and NOTIFY_FROM_EMAIL in environment variables. We explicitly label this rather than faking an outbound email send.
  • Live Scheduling Link (AUTHORIZED): calendly.com/supportcoach-support ↗

Direct Channels & Verification

Calendly Discovery Call:
https://calendly.com/supportcoach-support ↗

Live Commercial Products:

Saved Local Enquiries (0)

Submit a scope brief on the left to inspect the structured payload and download a ready-to-attach Markdown brief for Upwork or email.
Evidence-Backed Consulting Offers

Three Concrete Service Offers Mapped to Buyer Needs

Grounded in working codebases and verified against current fixed-price market demand — without forcing distinct capabilities into a single narrow niche.

Offer 01 · Support Operations & CX AI

Customer Support AI, Pre-Send Guardrails & Transcript QA Systems

Who it helps:

SaaS founders, Heads of Support, and CX Operations Leaders running 5–50 agent support teams on Zendesk, Intercom, Zoho SalesIQ, or custom help desks.

Problem it solves:

Standard AI chatbots hallucinate policies or frustrate customers, while post-hoc QA tools ($35+/agent/mo) only tell managers on Thursday about a live chat that escalated on Monday. Meanwhile, generic transcript analyzers penalize agents unfairly for screen-share gaps or abandoned chats.

Concrete Deliverable:

A tailored Support QA & Coaching Pipeline or Pre-Send Reply Checker: (1) Custom rubric & company tone-profile calibration, (2) Domain-aware transcript parser handling multi-line/screen-share/abandoned chat edge cases, (3) Product Confusion Topic clustering with verbatim customer quotes, (4) Manager follow-through scorecards & Slack/email PDF coaching handouts, and (5) Hard per-seat OpenAI spend caps.

Supporting Repository Credibility:
Requires Further Validation Per Client:

If direct API ingestion is required for help desks other than Zoho SalesIQ (e.g., Zendesk Tickets API, Intercom Conversations API, or Shopify/Re-amaze), a 2–3 day API payload & rate-limit discovery spike is required before locking fixed-price ingestion scope.

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Offer 02 · In-Page Browser Copilots

Manifest V3 Chrome Extensions & Hybrid Local + AI Overlay Copilots

Who it helps:

B2B SaaS products and operations teams that need real-time AI assistance, compliance checks, or workflow automation injected cleanly inside third-party web applications (Zendesk, Intercom, Zoho, Salesforce, HubSpot).

Problem it solves:

Third-party web apps use complex, shifting DOMs (contentEditable vs textarea, dynamic modals, Shadow DOMs) where naive browser extensions lose state on chat switch, get hidden behind overlays, break native Send buttons, or burn LLM API budget on every keystroke.

Concrete Deliverable:

A production-ready Manifest V3 Chrome Extension (TypeScript + Vite) + Node.js/Express Backend featuring: (1) Modular platform-adapter DOM layer with synthetic event dispatch and edit-box focus guards, (2) Instant 0ms local rules engine for deterministic first-pass detection, (3) Debounced/on-demand AI rewrite cards in isolated Shadow DOM, (4) Passive UI self-diagnostics, and (5) Chrome Web Store package & IT security disclosure page.

Supporting Repository Credibility:
Requires Further Validation Per Client:

Target host web application DOM inspection (confirming whether composers use contentEditable, iframes, or closed Shadow DOMs, and verifying whether operators use the browser or a native desktop app).

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Offer 03 · Agentic Workflows & SaaS MVPs

Human-in-the-Loop Multi-Agent Workflows & Full-Stack Next.js + Supabase MVPs

Who it helps:

Founders, agencies, and technical operators who want Claude/OpenAI/Gemini automation or a full-stack SaaS MVP where every external action (sending emails, updating records, spending budget) is gated by a fast human approval card.

Problem it solves:

Unattended AI agents hallucinate, leak private context across accounts, or send off-brand messages, while purely manual workflows bottleneck the founder. Teams also struggle with unauthenticated LLM routes and missing Row-Level Security (RLS) in rapid vibe-coded prototypes.

Concrete Deliverable:

A governed AI Workflow or Full-Stack SaaS MVP (Next.js App Router + Supabase PostgreSQL with RLS + Claude/OpenAI): (1) Versioned role prompts & evaluation test suites, (2) Mobile-ready two-tap Approval Queue (Approve / Edit / Reject) with decision journaling, (3) Multi-provider router & spend guardrails, or (4) Production security & RLS hardening audit of an existing Next.js/Supabase codebase.

Supporting Repository Credibility:
Requires Further Validation Per Client:

Review of client's target LLM provider terms (API keys vs native scheduled tasks) and existing database schema/RLS posture before deployment.

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